1515 Privacy Policy — Our Commitment to Protecting Your Data
This Privacy Policy explains how the 1515 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to ensuring that every piece of data you provide is handled with care and integrity.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. What Information Do We Collect from You?
When you register and use the 1515 platform, we collect various categories of information to ensure a smooth, secure, and personalised experience:
- Account information: Full name, email address, phone number, date of birth, and identity verification details required for account registration and verification.
- Local payment information: Payment method details in Malaysian Ringgit (MYR), such as bank account numbers, digital wallet information (Boost, GrabPay), and deposit and withdrawal transaction records. We do not store credit card details directly.
- Device and browser information: Device type, operating system, phone model, screen resolution, browser type, IP address, and language settings used when accessing the platform.
- Usage data: In-platform activity records, including games played, active session durations, betting history, and interactions with the user interface.
- Cookies and tracking technologies: Data collected through cookies, web pixels, and similar technologies to understand usage patterns and improve platform performance.
2. How Is Your Information Used?
1515 uses collected information solely for legitimate purposes directly related to platform services. The primary purposes for which your data is used are as follows:
- Processing account registration, identity verification, and ongoing user account management.
- Processes your MYR deposit and withdrawal transactions securely and on time.
- Providing effective customer support and responding to your enquiries or complaints.
- Improving platform functionality, detecting technical bugs, and ensuring stable performance across all device types.
- Detecting and preventing fraudulent activity, money laundering, or violations of platform terms.
- Sending you important notifications regarding your account, transactions, or policy updates.
- Complying with applicable legal and regulatory requirements that apply to the 1515 platform.
We do not use your data for any third-party marketing purposes without your prior consent.
3. How Are Cookies and Tracking Managed on This Platform?
The 1515 platform uses cookies — small text files stored on your device — to enhance the user experience and keep the platform running smoothly. We use several types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Preference cookies: Saves your preferences — such as interface language and display settings — for your next session.
- Analytics cookies: Helps us understand how users interact with the platform so we can make relevant improvements.
- Security cookies: Used to detect suspicious access attempts and protect your account from external threats.
You can manage or block cookies through your browser settings at any time. Please note, however, that blocking all cookies may affect certain features of the 1515 platform, including the login process and page navigation.
4. How Long Is Data Retained and How Is It Kept Secure?
1515 retains users' personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Active account data is retained for the duration your account remains active. Following account closure, certain records may be kept for a specified period to meet compliance and audit requirements.
The technical security measures we have in place to protect your data:
- SSL/TLS encryption applied to all communications between your device and 1515's servers.
- Tiered access controls ensuring that only authorised personnel can access sensitive user data.
- Continuous system monitoring to detect unusual activity or intrusion attempts.
- Regular security audits by our internal technical team to ensure platform infrastructure remains up to date.
While we take all reasonable precautions, no digital security system can guarantee absolute protection. Users are encouraged to do their part by using strong passwords and keeping their login credentials private.
5. Data Sharing with Third Parties and Your Rights as a User
Third-Party Data Sharing
1515 does not sell, rent, or trade users' personal data to any third party for marketing purposes. Your data may only be shared in the following limited circumstances:
- With payment service providers and transaction processors required to complete your MYR deposits and withdrawals.
- With third-party game providers integrated with the 1515 platform to deliver a seamless gaming experience.
- With law enforcement authorities when required by a court order or valid legal obligation.
All third parties that receive user data from 1515 are bound by strict confidentiality and data protection agreements.
Your Rights as a User
As a 1515 platform user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal data we hold on your account at any time.
- Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction via your account panel or by contacting customer support.
- Right to erasure: You may request the deletion of your personal data, subject to legal compliance requirements that may obligate us to retain certain records for a specified period.
- Right to object: You have the right to object to the processing of your personal data for specific purposes not directly related to the platform's core services.
To exercise any of the above rights or for any privacy-related enquiries, please contact our team at [email protected]. You may also refer to the FAQ for detailed guidance.
6. Changes to This Policy and How to Contact Us
1515 reserves the right to update or amend this Privacy Policy at any time in response to changes in law, technology, or platform operating practices. Where significant changes are made, we will notify users via in-platform notifications or their registered email within a reasonable period before the changes take effect.
Continued use of the 1515 platform after any policy changes take effect will be considered acceptance of the updated Privacy Policy. Users are encouraged to review this page periodically.
If you have any questions, concerns, or requests regarding your privacy and personal data on the 1515 platform, please contact us via:
- Support email: [email protected]
- Live chat within the platform during operating hours
- Section FAQ for answers to the most frequently asked questions
Our team will respond within a reasonable timeframe and will make every effort to address each privacy-related request seriously and responsibly.
Still have questions about privacy, or ready to get started on the platform?
The 1515 support team is ready to help you understand how your data is managed. Or simply register an account and enjoy a safe, transparent gaming experience with us.